Shipping policy

This policy applies to physical products ordered from The Glitter Braid Bar.

Order processing

Our standard processing time is 1–3 working days before dispatch. Working days are Monday to Friday, excluding UK bank holidays. If an item is made to order, personalised or available for pre-order, any different processing timeframe will be stated before purchase. If your order is delayed, we will contact you.

Delivery times

For standard UK delivery, please allow an estimated 2–5 working days after dispatch, in addition to the processing time above. These are estimates, not guaranteed delivery dates, unless we expressly agree otherwise. Any different timeframe stated for your selected delivery service before purchase takes precedence.

Shipping charges and destinations

Available shipping options, eligible destinations and delivery charges are shown at checkout before you pay. If no shipping option is available for your address, please email glitterbraidbar@gmail.com before placing an order.

International delivery

If international delivery is offered for your destination, please check the delivery information provided before purchase. International transit times vary by destination and service, and customs processing may cause delays. Please contact us before ordering if an international delivery timeframe has not been provided. Any applicable import duties, taxes or handling charges not collected at checkout may be payable to the relevant authority or carrier. Contact us before purchase if you need clarification about these charges.

Delivery details

Please check your delivery address carefully. If you notice an error, email glitterbraidbar@gmail.com as soon as possible with your order number. We will try to correct the details before dispatch, but changes may not be possible once an order has shipped.

Tracking

Where the delivery service includes tracking, we will provide tracking information when available.

Delayed, missing or damaged deliveries

If your order has not arrived within the expected timeframe, or arrives damaged, please contact glitterbraidbar@gmail.com with your order number and details of the issue. We will investigate and arrange an appropriate resolution. Goods remain our responsibility until they come into your physical possession, or that of a person you nominate to receive them, except where applicable law provides otherwise. Nothing in this policy limits your statutory consumer rights.

Returns

Please refer to our return and refund policy. Contact us before sending a return so we can confirm the correct return address.

Contact

Email: glitterbraidbar@gmail.com